Ron Pekara

Senior Director Customer Services at Slavic401k

Ron Pekara has a diverse work experience spanning several roles and industries. Ron is currently working at Slavic401k, where they hold the position of Senior Director Customer Services. Prior to this, they served as the Director of Customer Services and as the Contact Center Senior Manager at the same company.

Before joining Slavic401k, Ron worked at Conduent HR Services as a Senior Manager Service Center Operations. In this role, they demonstrated strong leadership skills by implementing a new case management system and increasing customer satisfaction metrics from 88% to 98% in just one year.

Prior to their time at Conduent HR Services, Ron worked at American Funds as a Client Service Team Manager. During their tenure, they managed three separate teams and played a key role in recruitment and development of team members.

Ron's early work experience includes a role as an Enrollment Manager at Debt free Arizona, where they effectively managed high-volume operations and focused on meeting productivity and quality targets.

Overall, Ron Pekara has a proven track record of leadership, customer service, and cross-functional collaboration in various industries.

Ron Pekara attended Arizona State University from 1995 to 1997. No specific degree or field of study was mentioned.

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Timeline

  • Senior Director Customer Services

    January, 2022 - present

  • Director Customer Services

    June, 2021

  • Contact Center Senior Manager

    December, 2020