Dirk D.

Dirk D. has extensive experience in the contact center and IT service management sectors, currently serving as the Head of External Contact Center Service EMEA at SMA Solar Technology AG since June 2010. In this role, Dirk D. is responsible for the strategic development and management of external contact center providers across Europe, the Middle East, and Africa, overseeing the entire tender management process from RFI to ramp-down. Previously, Dirk D. held significant positions at Teleperformance, including Senior Group Manager Service Line and Team Leader for IT & CRM Implementation, where responsibilities encompassed sustainable development and IT operations. Dirk D. also managed IT services at twenty4help Knowledge Service GmbH. Education includes a Bachelor Professional of Business from DIHK Essen and studies at Ruhr University Bochum.