Johar Umrethwala

Johar Umrethwala has worked in the IT industry since 2009. Johar began their career as an IT Help Desk Executive at EnCircle Payments Solution LLC (SmackTom). In this role, they provided computer help desk support via telephone communications with end-users, performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. Johar then moved up to IT Help Desk Team Leader and IT Help Desk Supervisor roles at the same company, where they managed a team of 7 IT-Help Desk Executive, scheduled the Help Desk executives to provide a 24x7 operation, set goals and objectives, followed up on urgent technical issues, addressed issues escalated by team members, monitored productivity of team members to make sure they are working at their optimal best, and prepared daily, weekly, monthly and yearly reports for the developments in different projects in the department. In 2015, Johar Umrethwala began working as an Audits and Control Manager at SmackTom.com, where they made sure every process in the organization was working smoothly and on time, oversaw internal operating controls, and practices, and recommended changes and enhancements to existing policies and controls to make sure they were current, adequate, functional and utilized in accordance with standards established by the company.

Johar Umrethwala's education history includes a Bachelor of Computer Application (BCA) from Gujarat University (2007-2009), a Self Financing Courses in French from The Maharaja Sayajirao University of Baroda (2012-2013), and a High School Certificate (HSC) from St Stephens High School (2004-2005). Johar also attended St. Severins High School from 1991 to 2003.