Melissa Giboreau

Melissa Giboreau is a seasoned Customer Success Manager at Smappen, focusing on customer retention, satisfaction, and growth through onboarding, upselling, and contract renewals. Melissa has a background in client relationship management, having previously worked at Indeed.com, where personalized service and account optimization were key responsibilities. As a former business owner of Lingotot Pembroke, Melissa provided language classes while adhering to national standards and promoting learning enthusiasm. Additional experience includes roles in business development and customer support at TIBCO, Expedia Group, Europcar, and other organizations, complemented by a strong educational foundation including an MBA in International Relations and Project Management from EFHT.