Traci Thompson

Senior Client Success Specialist at Smart 1 Marketing

Traci Thompson has a diverse work experience spanning several industries. Traci started their career as a Producing CSR at Miller Insurance Agency in 2005. From there, they worked as an Insurance Account Representative at Huntington National Bank from 2010 to 2013, where they gained experience in underwriting and premium calculation. In 2014, Traci held roles as an Employee Benefits Leader at QuickInsured and as a Licensed Sales Producer at Erie Insurance Group, where they conducted client interviews, handled administrative tasks, and submitted forms for coverage.

Traci joined Smart 1 Marketing in 2015 as a Digital Marketing Support Specialist, performing tasks such as advertising reporting, media buying, CRM management, website development assistance, ad trafficking, and social media management. Traci also provided internal and external support and assisted with partner onboarding. In 2021, Traci briefly worked as a Service Technician at Monarch Investment and Management Group before returning to Smart 1 Marketing as a Client Success Specialist, where they managed client relationships, developed operational and training processes, and facilitated client presentations, calls, and upsells.

Throughout their career, Traci has demonstrated adaptability and a strong skill set in various roles involving client management, marketing support, insurance sales, and underwriting.

Traci Thompson's education history begins in 1996 when they attended Groveport Senior High School, from which they obtained a High School Diploma in 2000. In 2007, Traci pursued further education at Hondros College of Business and earned a Property & Casualty License in insurance. In 2021, they attended Eastern Gateway Community College, focusing on Business Administration and Management, although no specific degree was mentioned. Traci also acquired various certifications, including Yext in September 2018, Google Ads Display Certification from Skillshop in March 2023, and Google Ads - Measurement Certification from Google in January 2023. Additionally, they have a certification in Adwords Search, though the institution and timing were not provided. Traci has also obtained a Google Analytics certification, but no further information regarding its institution or attainment date is available.

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Previous companies

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Timeline

  • Senior Client Success Specialist

    October 1, 2023 - present

  • Client Success Specialist

    August, 2021

  • Digital Marketing Support Specialist

    August, 2015