Smart Communications: Corrections, Simplified
Dawn Ralston has a diverse work experience spanning multiple industries. Dawn is currently the Director of Customer Service at Smart Communications: Corrections, Simplified, a position they have held since November 2022. Prior to this role, Dawn served as the Contact Center Director at DEX Imaging from October 2016 to October 2022. In this role, they managed forecasting models, maintained operating systems, and improved daily operations. Additionally, Dawn worked as the Information Technology Help Desk Manager at DEX Imaging from October 2011 to October 2016. During this time, they developed and maintained service procedures, implemented an online training program, and researched resolutions to computer system issues. Before joining DEX Imaging, Dawn gained experience as the Owner and Operator of Moxie's Express Cafe and Grill from June 2008 to September 2011. Dawn'searly career includes a role as the Helpdesk and Computer Operations Manager at PSCU from August 2000 to June 2008.
Dawn Ralston obtained an Associate's degree in Information Technology from Pinellas Technical College, where they studied from 1991 to 1993.
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Smart Communications: Corrections, Simplified
Smart Communications specializes in corrections technology that simplifies operations with the most advanced inmate communications tools in the industry. Our solutions provide agencies with more features, more security, and more intelligence than any other tablet or kiosk platform offered in corrections. The innovation continues with the new Patented MailGuard® solution that finally eliminates one of corrections' longest running problems and security loopholes – contraband and secret communication with inmate postal mail. Smart Communications currently services more than 100 facilities nationwide, ranging in size from 200 - 47,000 inmates. We service a wide range of facilities including county, parish, city and regional jails, and Department of Corrections. Founded in 2009, we are a family-owned business headquartered in Seminole, Fla. Smart Communications’ state-of-the-art facility is comprised of 15,000 square feet, with over half a million dollars in custom-designed mail processing equipment. Our facility is bio-metrically secured, climate controlled, and under 24-hour surveillance.