Dawn Ralston

Dawn Ralston has a diverse work experience spanning multiple industries. Dawn is currently the Director of Customer Service at Smart Communications: Corrections, Simplified, a position they have held since November 2022. Prior to this role, Dawn served as the Contact Center Director at DEX Imaging from October 2016 to October 2022. In this role, they managed forecasting models, maintained operating systems, and improved daily operations. Additionally, Dawn worked as the Information Technology Help Desk Manager at DEX Imaging from October 2011 to October 2016. During this time, they developed and maintained service procedures, implemented an online training program, and researched resolutions to computer system issues. Before joining DEX Imaging, Dawn gained experience as the Owner and Operator of Moxie's Express Cafe and Grill from June 2008 to September 2011. Dawn'searly career includes a role as the Helpdesk and Computer Operations Manager at PSCU from August 2000 to June 2008.

Dawn Ralston obtained an Associate's degree in Information Technology from Pinellas Technical College, where they studied from 1991 to 1993.