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Smart Communications
Eden Techico

Eden Techico

Retail Store Operations And Transformation VP at Smart Communications

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Manager

Louie Patrick Cruz

Chief Operating Officer

Peers

Warren Ermac

Asst Vice President, Logistics

Hans Alvarez

Vice President - Service Operations Center

Finina Gorres

Vice President & Head, Wireless Business Operations

Reports

Robert Ramos

CVM Operations - Batch Campaign Lead

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Timeline

Retail Store Operations And Transformation VP
December, 2022 - present
CX Strategy And Solutions VP
December, 2021
CX Design And Service Excellence, VP
July, 2018
Churn Management- VP
April, 2017
CX Design & Solutions
June, 2013
CX Network And Service Quality
February, 2010
Head, Wireless Center Operations
January, 2006
Process Manager (customer Touchpoints)
June, 2005
Area Manager (south Metro Manila)
June, 2002
Area Manager (north Metro Manila)
November, 1999

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