Craig Nelson

Senior Consultant - Program Manager at Smart Resources

Craig Nelson has over 20 years of work experience in various roles, primarily in the technology and project management fields. Craig currently serves as the Director of Client Services at Delphix, a position they have held since 2015. Prior to that, they worked as a Senior Consultant and Program Manager at Smart Resources VA, where they managed multiple programs and projects for both business and technology stakeholders. Craig also provided coaching and mentoring to staff in order to develop them into senior project manager and program manager roles.

Earlier in their career, Craig worked at Capital One Financial, where they held positions such as IT Manager, Sr. IT Project Manager, IT Relationship Manager, and Project Manager. In these roles, they managed various programs and projects, implemented standard project management practices and Agile methodologies, and was directly responsible for the delivery of technology solutions. Craig also built and maintained strong relationships with executives at outsourced call centers and held suppliers accountable to technology service levels. Additionally, Craig served as the Production Support Manager at Capital One, overseeing a team that provided 24x7 production support for internal end users at multiple call center locations. Craig'sexperience spans a wide range of responsibilities and demonstrates their expertise in technology management and project delivery.

Craig Nelson has a degree in Computer Science from an unspecified institution. Additionally, they obtained a Project Management Professional (PMP) certification from PMI in February 2012. No further information about their education history is provided.

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Timeline

  • Senior Consultant - Program Manager

    July, 2009 - present