Account Manager, Pharma

Account Manager, Pharma

SmartSkin Technologies provides manufacturing optimization solutions globally to the food, beverage, & pharmaceutical sectors. Smart Skin serves 18 of the top 20 pharmaceutical companies in the world and 6 of the 7 major beverage brands with its patented and award-winning Quantifeel™ sensor and software solutions. While most of our engineering and production activities are undertaken in New Brunswick, Canada, our global presence is increasing with team members located in centers like Atlanta, Toronto, Montreal, Calgary, Munich, Los Angeles, San Jose, and Tokyo. 

As Account Manager, Pharma you will: 

• Formulate and execute effective account based strategies (account planning) to capture new business opportunities and expand the assigned customers installed base to LTV.

• Be a trusted and credible advisor to your client base.  Create connections with influencers, executives, and decision-makers.

• Explore ways to expand assigned accounts. Research and pursue new business opportunities to generate a sustainable, predictable and active sales pipeline.

• Effectively lead the sales process from qualification to needs analysis to successful deal closure: conduct impactful sales presentations, deliver product demonstrations, and skillfully negotiate contracts to secure new business within existing accounts.

• Maintain meticulous documentation of account milestones, opportunities, and precise sales projections within the Salesforce platform using our CRM to accurately report on projected new business.

• Collaborate closely with the Customer Success team to drive adoption, retention and growth.

• Serve as a liaison between the client and other internal departments to expedite any assistance that may be needed.

• Provide excellent service and support to ensure client satisfaction that leads to long-term accounts.

• Provide astute insights and recommendations to the leadership team based on client feedback and prevailing market trends.

• Play an integral role with the demand generation/marketing team in shaping account based lead generation campaigns by leveraging customer insights to develop and execute effective strategies.

• Establish regular and consistent educational sessions with your assigned customers.

Our ideal candidate:

• Accomplished sales-driven professional that understands strategic and consultative selling.

• A self-motivated individual with a proactive, hands-on approach and a strong drive to achieve performance goals.

• 5+ years of experience in business development or account management in B2B organizations.  Experience selling SaaS software solutions is a must.

• Experience applying new technologies to help your clients solve problems in a manufacturing environment.

• Experience working in a regulatory environment, with Pharma and/or Beverage manufacturers as clients is an asset.  Parenteral pharmaceutical knowledge is ideal.

• Ability to build effective account plans and communicate direction to the account team.

• Good understanding of customers buying behaviors and being able to strategically connect with decision makers.

• Financial acumen in positioning ROI.

• Customer empathy and an ability to see things from the customer’s perspective, with an understanding that every decision impacts the customer experience.

• Strong interpersonal and communication skills. Ability to build trusted relationships with internal stakeholders. Recognized as a team player.

• Strong problem-solving and negotiation abilities. Manages ambiguity well, can adapt to various and changing situations

• Rigor in maintaining pipeline up to date in CRM.

• Fluency in spoken and written English is a must.

• Ability to travel up to +/- 30% of the time.

Measures of Success

• ARR growth within assigned accounts

• [100]% Net Retention Rate

Please apply online for this opportunity.  We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.  

To learn more about Smart Skin Technologies, please click here.