Jeannie Johnstone Kobert

Jeannie Johnstone Kobert has extensive experience in the field of customer care and technical support. Jeannie Johnstone started their career at Encore Computer Corporation, where they worked as a Systems Integrator, Project Developer, and Leader. Jeannie Johnstone played a key role in analyzing the use of the Intranet and designing web browser applications. Jeannie Johnstone also worked as an Oracle Engineer and DBA, optimizing Oracle Parallel Server and establishing backup/recovery procedures.

Following their time at Encore Computer Corporation, Jeannie joined Sun Microsystems. Jeannie Johnstone held various roles during their tenure, including Systems Analyst, Enterprise Systems Engineer, Systems Engineer for Office Depot, and Author and Test Engineer. In these positions, they provided technical support and leadership, mapped customer requirements to technical solutions, and authored technical publications.

In 2009, Jeannie joined AlertSite as a Pre-Sales Systems and Support Engineer. Jeannie Johnstone provided advanced technical support for the AlertSite product portfolio and contributed to webinars and technical forums.

Since 2011, Jeannie has been working at SmartBear. Jeannie Johnstone started as a Senior Support and Systems Engineer and later became a Technical Support Manager. Currently, they hold the position of Director of Customer Care Engineering, overseeing the Level II technical support team for various SmartBear product lines.

Throughout their career, Jeannie has demonstrated strong technical expertise, leadership skills, and a focus on delivering excellent customer care.

From 1984 to 1989, Jeannie Johnstone Kobert attended West Chester University of Pennsylvania, where they earned a Bachelor of Science (B.S.) degree in Computer Science.