Swapna Kumar Vemula

Swapna Kumar Vemula is a seasoned Technical Product Support Manager at SmartBear since August 2018, where responsibilities include managing a global support team, resource allocation, and implementing customer support processes to enhance satisfaction. Previously, Swapna served as Team Lead for Product Support at Zephyr from April 2014 to August 2018, leading the Technical Support Team and overseeing quality control. Early career experience includes the role of Senior Product Support Engineer and Operations Engineer at OnMobile Global from November 2009 to April 2014. Swapna holds a Master's degree in Computer Applications from Kakatiya University and a secondary education degree from CSI English Medium School, Bellampalli.