Charmaine Steele

Charmaine Steele is a seasoned professional with extensive experience in loan underwriting and customer relationship management. Currently serving as an SBA Loan Underwriter and Relationship Manager at SmartBiz since May 2022, Charmaine has excelled in building customer rapport, educating borrowers on SBA loans, and achieving origination goals. Prior to this role, Charmaine held positions at Better.com as an Operations Manager and Closing Expert, leading high-performing teams and facilitating mortgage closings. Previous experience includes serving as a Real Estate Broker at Prime 1 Realty, managing home buying processes, and roles at Lincoln Financial Group and Liberty Mutual Insurance, primarily focused on claims management. Charmaine's early career included an HR internship at Select Staffing and work for Citi Group in customer service roles. Charmaine earned a Bachelor of Business Administration in Human Resource Management from the University of North Carolina at Greensboro in 2014.