Vero F.

Vero F. is a Customer Success Executive at SmartestEnergy, recognized for exceeding expectations at annual performance reviews and managing a portfolio of high-value B2B Industrial and Commercial customers. Previous experience includes roles as CS Lead and in Partnership Success at Desana, where Vero focused on optimizing internal processes, creating customer service resources, and supporting on-demand workspace solutions. At Booking.com, Vero consistently exceeded performance benchmarks as a Senior Guest Specialist and played a key role in customer retention and growth as a Customer Service Specialist. Vero's early career features editorial work at Top City Bites, administrative support in the Government Legal Department, and internships in publicity and online media. Vero holds a Bachelor's degree in Creative and Professional Writing from the University of Nottingham and has pursued additional education in Counselling, achieving Level 2 and currently working towards Level 3 qualifications.