Rebecca Joo

Rebecca Joo has a diverse range of work experience in various industries. Rebecca currently holds the position of Team Lead, Strategic Account Manager at SmartHop, where they have been working since October 2022. Prior to this role, Rebecca worked as an Engagement Manager, Strategy & Ops - Customer Experience at SmartHop from December 2021 to November 2022, and as a Customer Success Manager from May 2021 to December 2021.

Before joining SmartHop, Rebecca gained experience at WeWork as a Community Lead - Operations, Customer Experience from June 2020 to May 2021, and as a Community Associate from January 2019 to June 2020.

Additionally, Rebecca worked at VeriTran as a Business Development/Customer Engagement Lead from September 2019 to January 2021.

Rebecca also has experience in the hospitality industry, having worked at sbe Lifestyle Hospitality as a Front Office Manager SLS Brickell - Operations & Engagement from December 2017 to September 2018.

Rebecca's earlier experience includes roles at The Ritz-Carlton Hotel Company, L.L.C. Rebecca served as a Front Office Supervisor - Customer Experience & Operations and Manager on Duty from November 2016 to December 2017. Rebecca also held the position of Front Office Learning Coach from December 2014 to December 2017, during which they played a key role in the Room Upsell Program and was responsible for proper blocking strategies and room allocation for guests, with a particular focus on VIPs and groups. Additionally, Rebecca worked as a Rooms Controller from April 2016 to November 2016, where they significantly contributed to an increase in room revenue.

Overall, Rebecca Joo has both extensive experience in customer engagement and operations in the hospitality industry, as well as in strategic account management and business development across various industries.

Rebecca Joo holds a Bachelor of Science (BS) degree in Hospitality Administration/Management from Florida State University. Rebecca has also obtained an Analytical Aptitude Assessment certification from Aryng in October 2018.