Lilia Arsenault

Lilia Arsenault has over 17 years of work experience in various leadership roles within the customer success and digital marketing fields. Lilia is currently the Head of Customer Success, Americas at Smartly.io, where they lead the customer success team and helps clients maximize their key performance metrics through innovative AI-powered technology. Prior to this, Lilia worked at Epsilon as the VP, Group Accounts (Digital), managing a team and a $30MM client portfolio. Lilia also served as a Sr. Client Account Director at Epsilon. Lilia's experience also includes a role as the Director of Service Operations at Booster, LLC, where they achieved impressive growth in new campaign launches. Earlier in their career, they held positions at eBay Enterprise Marketing, including Client Services Director, Account Manager, and Program Manager.

Lilia Arsenault pursued their education in a chronological manner. Lilia completed their Bachelor of Science degree in Marketing at Bentley University from 2001 to 2003. Later, they obtained an MBA in Management of Technology from Bentley University, studying from 2011 to 2016. Lilia also pursued a Master's degree in Organizational Psychology at William James College from 2023 to 2024.