Yumiko Arai

Yumiko Arai is a skilled Customer Success Manager at Smartpay since July 2022, bringing extensive experience in customer service training and support. Prior to Smartpay, Yumiko worked at Booking.com from March 2015 to June 2022, advancing through roles including Customer Service Trainer, where responsibilities included creating and implementing training programs for APAC, and Customer Service Senior Partner Specialist, focusing on supporting representatives and resolving escalated cases. Earlier experience includes customer service roles at Laguna Cliffs Marriott Resort & Spa and Outback Steakhouse Japan. Yumiko holds an accelerated certificate in International Tourism and Hotel Management from the University of California, Irvine, and a Bachelor's degree in Classical Piano from Senzoku Gakuen College of Music.