Promise Varvell-Henderson

Promise Varvell-Henderson has extensive experience in customer service and technical support, currently serving as a Tier 2 Escalation Specialist and Technical Support Lead at Smartsheet since November 2019. Responsibilities include providing internal support, coaching agents, and managing customer cases across multiple communication channels. Prior roles include serving as President of Lakepoint HOA, overseeing operations and compliance, and as a Customer Service Call Center Supervisor at HomeStreet Bank, where leadership was provided to a team of 15 to 20 agents. Promise held various positions at Heritage Bank NW and Wells Fargo, focusing on customer service excellence, team development, and operational efficiency. Promise holds a High School Diploma from Center High School and had further education at California State University-Sacramento.