Bradford Williams

Bradford Williams is a Client Success Consultant at SMG - Service Management Group since April 2024, previously serving as Admissions Enrollment Manager at the American Academy of Art from January 2023 to April 2024. In this role, Bradford established strong student relations and enacted enrollment processes, achieving retention rates above the industry standard. Prior experience includes over a decade at Groupon in various roles, culminating as Account Director for Health, Beauty, and Wellness, marked by significant revenue growth and client satisfaction. Earlier roles included Lead Customer Service Representative at Fifth Third Bank and Group Reservations Coordinator at InterContinental Hotels Group. Bradford holds a Bachelor's Degree in Graphic Design from The Art Institute of Pittsburgh-Online Division and a Bachelor's Degree in Fine/Studio Arts, Painting from Western Kentucky University.