Emmanuel Ozor

Emmanuel Ozor has a strong background in software support and engineering. Emmanuel currently works as a Senior Software Support Engineer at SMG - Service Management Group, where they reproduce and resolves complex client issues, debugs applications, and collaborates with technical peers to create troubleshooting documentation. Prior to this, they worked as a Technical Consultant at Ajua™ and a Software Support Engineer at Micro Focus, where they provided technical support, resolved issues within SLA, and engaged in systems troubleshooting. Emmanuel also has experience as a Software Support Analyst at Talamus Health Inc., where they monitored, tested, and supported applications, and as a Software Support Engineer at Diro Systems, where they contributed to network maintenance projects and implemented a voice logger solution. In addition, they worked as a Human Resources Information System Analyst at Total, where they developed and administered HR information systems and improved payroll processing.

Emmanuel Ozor completed their Bachelor's degree in Mathematics from the Federal University, Ndufu-Alike, Ikwo, Ebonyi State, between 2013 and 2017. Additionally, they have obtained several certifications in various fields, including ITIL Foundation Level from AXELOS Global Best Practice in May 2023, Microsoft Certified Trainer from Microsoft in August 2022, API Product Manager from API Academy in March 2022, LFS250: Kubernetes and Cloud Native Essentials from The Linux Foundation in March 2022, Microsoft Certified: DevOps Engineer Expert from Microsoft in February 2022, Microsoft Certified Trainer from Microsoft in October 2021, Microsoft Certified: Azure Data Fundamentals from Microsoft in August 2021, Content Manager v9.3 Certified Professional from Micro Focus in May 2021, IDOL Administrator Specialist from Micro Focus in May 2021, Microsoft Certified: Azure Fundamentals from Microsoft in October 2020, Microsoft Technology Associate - Security from Microsoft in April 2019, Huawei Certified Network Associate - Routing & Switching from Huawei Technologies India in July 2018, Microsoft Certified: Security Operations Analyst Associate from Microsoft in December 2021, Microsoft Certified: Azure Security Engineer Associate from Microsoft in November 2021, and Microsoft Certified: Azure Administrator Associate from Microsoft in October 2021.