Fcxp Cori Land (CX-I)

Cori Land, FCXP, has over 15 years of experience in client services and research, focusing on customer satisfaction and loyalty programs. Cori has a strong track record of maintaining client retention and developing trusted relationships with executives. In their most recent role as Director of Client Insights at SMG - Service Management Group, Cori was responsible for managing client expectations and strengthening employee development and morale. Prior to that, they served as a Senior Account Manager, overseeing a diverse portfolio of clients in the retail, grocery, and restaurant industries. Cori has also worked as an Account Manager, where they developed and maintained customer satisfaction surveys for national multi-unit accounts. Before joining SMG, Cori worked as an Account Executive at Harte-Hanks Direct Marketing, managing influencer marketing and point of market entry programs for brands like Procter & Gamble, Eukanuba, and Iams.Overall, Cori Land has extensive experience in client management, data analysis, and delivering actionable insights to drive client growth and profitability.

Cori Land, FCXP (CX-I), obtained a Bachelor of Arts degree in Communications from The University of Kansas in the years 1999 to 2004. Additionally, in November 2019, they received a certification as a Forrester CX Pro from the institution Forrester.