Nicholas O.

Nicholas O. is a highly skilled Senior Software Support Engineer at SMG - Service Management Group, with a strong background in software development and support spanning over a decade. Previously, Nicholas contributed as a Product Support Engineer at Viamo and as a Regional Software Developer at Maryland Global Initiatives Corporation, where a significant achievement included building a reporting application that reduced report generation time by 83%. At CDC/KEMRI, Nicholas optimized data transmission processes, achieving an 80% reduction in transmission time, and automated data extraction from MS Access to MS SQL using SSIS. Nicholas began the journey in software development as a Programmer Intern at CDC/KEMRI, and holds a Bachelor of Science in Computer Science from Masinde Muliro University.