Ericka D'Souza

Ericka D'souza is a dedicated professional with experience in customer service and hospitality. Currently serving as a Customer Service Representative at Smith&Smith® since January 2022, Ericka previously worked as a Food and Beverage Attendant at Park Hyatt Auckland from April 2021 to February 2023. Prior roles include a Human Resources Intern at Bridgestone NZ Ltd and Taj Hotels, along with completing industrial training at Hilton Capital Grand, Abu Dhabi, where training covered multiple departments such as Front Office, Kitchen & Pastry, Food & Beverage, and Housekeeping. Ericka holds a Graduate Diploma in Applied Management from Otago Polytechnic | Te Pūkenga and a degree in Hotel Management from Rizvi Education Society's Rizvi College of Hotel and Tourism Management Studies.