Smokeball Australia
Bonny Wong is an accomplished Senior CX Designer at Smokeball Australia, responsible for maintaining help centre content and driving self-service strategy across the AU, US, and UK markets. With a strong background in data analysis and client feedback synthesis, Bonny publishes product release notes and directs courses within the Smokeball Learning Management System (LMS). Previous experience includes roles at Intuit, where Bonny optimized self-service content for QuickBooks and led projects to enhance customer experience. Bonny's early career includes positions at Woolworths Group, Ray White Commercial, and various UNSW societies, complemented by a Bachelor of Commerce degree in Marketing and Accounting from UNSW.
Smokeball Australia
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Designed for and by lawyers, Smokeball is the first and only cloud-based legal practice management software that automatically records your time and activity for you. Law firms using Smokeball's unique time tracking software bill an extra 2 hours per day, which means an extra $135k of revenue per fee earner annually. Whether you bill hourly or fixed fee, Smokeball provides you with powerful insights to understand the profitability of your work. Know exactly where you make and lose money on your matters, to better optimise your practice. With industry-leading document and email management, Law Society approved billing and trust accounting, shared tasks and workflows, secure messaging and file sharing, and automated practice-area-specific legal forms; it is no wonder the most successful small law firms rely on Smokeball to increase their productivity, profitability, and client satisfaction. With Smokeball, enjoy less stress and more success! Discover the Smokeball difference for yourself at www.smokeball.com.au.