Bonny Wong

Bonny Wong is an accomplished Senior CX Designer at Smokeball Australia, responsible for maintaining help centre content and driving self-service strategy across the AU, US, and UK markets. With a strong background in data analysis and client feedback synthesis, Bonny publishes product release notes and directs courses within the Smokeball Learning Management System (LMS). Previous experience includes roles at Intuit, where Bonny optimized self-service content for QuickBooks and led projects to enhance customer experience. Bonny's early career includes positions at Woolworths Group, Ray White Commercial, and various UNSW societies, complemented by a Bachelor of Commerce degree in Marketing and Accounting from UNSW.