Ellesh Miyangar

Ellesh Miyangar has a diverse work experience spanning over several years. They started their career in the NHS Trust, where they worked as a 1st and 2nd Line IT Service Desk Analyst and were responsible for investigating and resolving IT issues for NHS hospitals, institutions, general practitioners, and primary care trusts. They also provided support for NHS 24, NHS Flu line, and BT health during night shifts.

After their time at the NHS Trust, Miyangar worked as an IT Support Engineer at EnServe Group Limited, where they undertook helpdesk duties, visited clients throughout the UK, managed fleet operations, and handled Vodafone contracts and monthly reports for company directors.

Miyangar then joined Phoenix (IT Infrastructure Services) as a Service Desk Analyst, where they provided 1st and 2nd line support to clients in Europe, America, and East Asia. They resolved software and hardware issues, troubleshooted BlackBerry phones and servers, and resolved client requests related to Exchange and server problems.

Following their role at Phoenix, Miyangar joined Daisy Corporate Services as a Service Desk Specialist and Deputy Supervisor. They managed incident, problem, project, and escalation management. They also liaised with management for service changes and new projects, managed the Nimsoft Alerts system, and provided support to the Service Desk staff.

Next, they worked at Wynne Systems as a Service Desk Manager, where they managed the application and Service Desk teams, implemented ITIL best practices, introduced changes and service improvements, and worked on operational and global service management.

Miyangar then transitioned to Samsung Electronics as a Senior Technical Manager for Samsung Managed Services. They worked closely with the business team, senior operation managers, directors, and other key stakeholders. They also performed exclusive HR and managerial duties for the Samsung Business Center.

Most recently, Miyangar joined Smoothwall as the Head of Support/Service Operations. In this role, they identify areas of improvement, meet with customers to handle escalations, and collaborate with other heads and teams to improve internal processes, procedures, and systems for enhancing the customer experience.

Overall, Ellesh Miyangar has gained extensive experience in IT support and service management, with a focus on problem-solving, customer satisfaction, and process optimization.

Ellesh Miyangar obtained a Bachelor of Applied Science (BSc) hons degree in Multimedia Technology from The University of Huddersfield, where they studied from 2001 to 2004. Prior to that, Ellesh attended Thomas Danby College from 1999 to 2001, where they completed a GNVQ in Information Technology. Before that, from 1998 to 1999, Ellesh studied Business Studies at Rossett School Harrogate and obtained a GNVQ. Additionally, Ellesh Miyangar has obtained certifications such as Knox Associate Certification from Samsung Electronics UK in June 2021 and an android certification from android enterprise in November 2020.