Andrew Kasavan

Andrew Kasavan is an experienced professional in service transformation and customer relations, currently holding the position of Senior Manager, Service Transformation & Excellence at SMRT Corporation Ltd since May 2013. Prior to this role, Andrew served as Manager of Customer Relations, ensuring high-quality service from team members. Andrew also contributed to CEVA Logistics as an Assistant Project Manager, focusing on stakeholder management, and worked with DHL Express (Asia Pacific) Pte Ltd as both an Analyst in the Asia Pacific Quality Control Centre and a Customer Care Executive, where responsibilities included monitoring flight schedules and handling customer complaints. Andrew's academic background includes a Diploma in Mass Communications from the Management Development Institute of Singapore and an STPM in Physical Sciences from Sultan Ismail Secondary School.