Dilyana Yordanov

Dilyana Yordanov is an accomplished professional in luxury retail management, currently serving as Concession Manager at Smythson of Bond Street since April 2017, where Dilyana drives daily operations, surpasses financial goals, and fosters a superior customer service culture. Dilyana's career history includes roles as Supervisor/Bespoke Stationery Consultant, and Sales Assistant at Smythson, and prior experience at Harrods and a travel agency. With a strong educational background, including a Master’s degree in Tourism and Travel Services Management from the University of Economics in Varna, Dilyana demonstrates a proven ability to enhance team performance and manage high-value customer relationships effectively.