Herman Mack

Herman Mack is a results-driven professional with extensive experience in customer success and sales management across various industries. Currently serving as a Customer Success Manager at Snap Finance since January 2023, Herman manages a diverse portfolio of over 500 accounts, achieving a remarkable 98% retention rate. Previous roles include Sales Development Representative at CourseCareers, where notable communication enhancements were made through foundational sales readings, and Sr. Sales Account Manager at Cellular Solutions LLC, driving significant increases in customer satisfaction and new business opportunities. Herman has a strong track record in account management, having held positions that consistently delivered high client satisfaction and retention rates, alongside demonstrated success in generating revenue and improving client relationships. Educational credentials include a degree from the University of California, Santa Cruz, and ongoing studies at CourseCareers.