Alberto Melendez

Alberto Melendez has extensive experience in technical support and IT roles, currently serving as a Bilingual Technical Support Agent at Snap One since April 2014, where responsibilities include handling incoming communications and assisting with product beta testing. Previously, Alberto worked at ACN as a Bilingual Commercial & Residential VOIP-DSL Tech Support Agent, providing troubleshooting and configuration support for business customers. Alberto's earlier experience includes a role as a Computer Technician Project at Peak Systems -Dell, managing data migration and hardware diagnostics, and as an Admin/Mailroom Clerk at AmWins Brokerage of NY, where customer service was a key focus. Alberto holds an Associate degree in Information Systems from Penn Foster College and has completed A+ and Network + classes at New Horizons Computer Learning Center.