Krisia R.

Krisia R. is a skilled content specialist with extensive experience in customer service quality analysis and content creation across multiple industries. Currently employed at Snappr as a Content Specialist since November 2022, Krisia focuses on leveraging content to benefit both the company and its customers. Previously at Shopee, as a Business Transformation - CS Quality Analyst from September 2020 to September 2022, Krisia led calibration sessions, quality assurance coaching, and content creation for operational procedures. Prior roles at Uber, including Content Specialist II, Quality Assurance Specialist II, and Community Operations Specialist, involved creating customer-facing content and enhancing service quality through analysis and collaboration. Early career experience includes positions at Cognizant, FIS Global Solutions, IBEX Global, and Aegis PeopleSupport. Krisia holds a degree from Rizal Technological University.