Ben Mikelberg

Ben Mikelberg is a versatile professional with extensive experience in customer care and creative writing. Currently serving as a Customer Care Professional at Snappy since May 2021, Ben drives customer experience by efficiently resolving over 100 daily requests and training new employees in customer service best practices. Prior experience includes freelance writing for Gemsouls, crafting dialogue for notable characters for an AI chatbot, and roles in customer support and content writing across various organizations, including Verizon and Instant Impressions Travel Services. With educational credentials that include a Bachelor's Degree in Creative Writing and Theatre from the State University of New York at Oswego and an MFA in Creative Writing from Full Sail University, Ben combines strong writing skills with a focus on customer engagement and innovative solutions.