Blandine Houdart

Blandine Houdart is a seasoned professional in customer experience management within the transportation sector, currently serving as Chef de projet Expérience Client TGV INOUI at SNCF since April 2022. Blandine's role involves enhancing customer satisfaction for TGV INOUI through effective design and deployment of the customer experience, along with monitoring performance indicators. Prior to this position, Blandine held several roles at SNCF Voyageurs and SNCF, focusing on public affairs, customer interaction, and sales management, showcasing a strong background in operational improvement and team leadership. Blandine also has experience in sports journalism and a foundation in public policy and history, holding a Master’s degree in political science and dual Bachelor's degrees in political science and history from Université de Picardie Jules Verne.