Julien Niclas

Julien Niclas possesses extensive experience in customer service and marketing within SNCF Voyageurs, currently serving as Responsable du Service Client Transilien and Directeur Marketing et Expérience Client for the Transilien LAJ lines since October 2020. Responsibilities include managing quality service indicators and enhancing customer experience through analysis of feedback and team engagement. Previously, Julien held the role of Responsable Expérience et Relation Client for OUIGO, where the focus was on defining customer experience, addressing client issues, and overseeing customer satisfaction initiatives. Earlier roles included responsibilities for digital sales channels and managing the Portail Entreprises SNCF product, demonstrating a solid background in operational performance, digital innovation, and commercial strategy. Julien holds a degree in Management Marketing and Commercial from KEDGE Business School, acquired between 2004 and 2008.