Patient Access Representative

Come join our Team! Come join Snoqualmie Valley Health, voted the No. 1 Place to Work in 2022!*

Snoqualmie Valley Health is always looking for people who want to make a difference, not just within their team, but also in the community. Possibilities are applauded, Innovation and Creativity are encouraged and the Sharing of Ideas is welcomed.

We want you to love what you do, and to succeed. Our entire hospital will support your work and embrace the energy you bring to SVH.

Located at the base of the Cascades in a pioneering, adventure-loving town, SVH is an independent public hospital district serving Snoqualmie Valley and the greater East King County community.

*Snoqualmie Valley Record Readers Poll, December 2022

1.0 FTE 

OBJECTIVE SUMMARY:

This position is responsible for creating the first impression of the hospital’s services to patient’s, their families, and other external customers.  Patient Access Representatives are responsible for the integrity of all front-end business functions that support excellent patient-centered customer service. 

ESSENTIAL FUNCTIONS:

• Greet and welcome all patients and visitors in a warm professional manner.  Adhere to behaviors and conduct that contributes to excellent patient service.

• Ensure that complete and accurate demographic and financial information has been populated into electronic medical records by interviewing patients and collecting and recording all necessary information for patient registration.

• Ensure patient receives necessary Medicare/Medicaid disclosures, verification and privacy information, including, but not limited to, education regarding the Charity Care policy and the hospital’s billing procedures. Obtain all necessary legal and financial signatures.

• Demonstrate a culture of safety in daily operations. Work as a patient advocate to help identify patient needs e.g., transportation, interpreter, wheelchair assistance.

• Collect patient payments including payments on account, copays, coinsurance and deductibles as applicable.

• Schedule follow up patient appointments.

• Answer hospital main telephone line and redirects call to appropriate department.

• Perform general copying duties and other duplicating needs as requested.

• Perform other business and customer service functions as required by Patient Access Manager.

REQUIRED QUALIFICATIONS:  High School diploma/GED or 1 year previous experience in Patient Registration, Financial Counseling, or Health Unit Coordinator.

PREFERRED QUALIFICATIONS:  1 year of professional experience in a medical office or customer service setting.  Basic knowledge of medical terminology. 

ADDITIONAL QUALIFICATIONS:

• Ability to accurately type a minimum of 35 wpm.

• Payment collection, reconciliation, and cash handling skills.

• Good working knowledge of English, grammar, punctuation, and spelling.

• Ability to stay focused with frequent interruptions.

• Excellent organizational and time management skills.

• Strong interpersonal communication skills.

• Calm and professional disposition.

• Ability to work independently and as part of a team.

• Dedication to maintaining confidentiality of all patient records.

PHYSICAL DEMANDS:  Ability to work effectively with visitors, patients, and staff.  Must be in good general health and demonstrate emotional stability. Sit for long periods at a time, bend, walks, or stoop intermittently.  Lift up to 15 lbs.  

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

BENEFITS:

We take pride in the benefits package we provide our team members. Snoqualmie Valley Hospital offers you one medical plan with multiple in-network tiers with Snoqualmie Valley Hospital, Eastside Health, and First Choice/First Health providers/network.

• Medical
• Dental
• Vision
• Pharmacy
• Health Reimbursement Account (HRA)
• Life and AD&D
• Retirement Plan
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Travel Assistance & ID Theft Protection
• Voluntary Benefits

Eligibility Requirements - Employees regularly scheduled at least 20 hours per week.

Employee Dependents - Your legal spouse or domestic partner, Dependent children until age 26.

Waiting Period - 1st of the month following 30 days from your date of hire.

PLEASE NOTE:

• COVID vaccine and the Flu shot (during Flu season) are a condition of employment.

• Snoqualmie Valley Hospital is a drug-free workplace. We complete drug screenings as a part of our onboarding process.