Reiko Kondo has extensive experience in technical support management across several prominent companies in the technology sector. At Splunk, from February 2019 to May 2022, Reiko held roles as North APAC Support Manager and Senior Support Engineer, leading teams in Hong Kong, Singapore, and Japan while improving customer experience and developing team skills. Currently serving as Senior Technical Support Manager at Snowflake since May 2022, Reiko previously worked at OpenText as a Renewal Specialist and Technical Specialist, and at HP Autonomy as Senior Technical Specialist/Pre-Sales, where engagement with sales teams and customer needs was essential. Reiko's career began at Oracle from August 2008 to March 2012 as Senior Technical Support Engineer, providing support for Oracle products. Reiko holds a Master's degree in IT from Queensland University of Technology, earned between 2006 and 2008.
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