Ed Russ currently serves as Client Experience Manager at Sobieski Mechanical & Fire Protection since March 2021, overseeing high-volume accounts, customer experience, and reputation management. Previously, Ed was Call Center Manager, where responsibilities included managing a team of over 30 technicians, 5 dispatchers, and 10 customer service representatives, while focusing on customer satisfaction and employee development. From June 1999 to April 2020, Ed worked at Enterprise Rent-A-Car, serving as Replacement Sales Supervisor and Account Supervisor, where significant accomplishments included raising program usage by over 50% and improving customer satisfaction metrics. Ed holds a Bachelor's Degree in Philosophy from the University of Florida, earned between 1991 and 1998.
Sobieski Mechanical & Fire Protection
Sobieski Inc. is an award winning mechanical contractor serving the HVAC, plumbing, fire protection and alarm system needs of Delaware, Pennsylvania, New Jersey, Virginia and Maryland residents and businesses. Sobieski Inc. is comprised of five unique divisions: Mechanical Construction; Fire Protection, Alarms & Security; Commercial Service; Single & Multifamily Construction; Residential Service.