Social Factor
Tallen S. is an experienced professional currently serving as the Lead Community Moderator at Social Factor since September 2023, following a role as a Content Moderator at Innodata Inc. since May 2021. With a proven track record in user engagement and platform trust and safety, Tallen has effectively moderated millions of posts and transformed community guidelines to align with cultural trends. Previous experience includes a role as a Social Media Moderator at TELUS International, where Tallen significantly reduced safety concerns for over 1.5 billion users, and positions in retail environments such as a Key Holder at UNTUCKit and Sales Supervisor at Halston, where Tallen excelled in customer engagement and team leadership. Tallen holds a Bachelor of Arts in Mass Communications from Tennessee State University.
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Social Factor
Social Factor is the human layer of your digital customer experience, supporting world-leading brands with the platforms, processes and people they need for success. What We Do. Every great digital customer experience starts with a human connection. Social Factor brings the Sprinklr-certified people, the real world-tested process, and the platform expertise every enterprise needs to create incredible customer experiences. Who We Are. Our team of digital marketing experts draws from a vast array of experience serving world-leading brands such as 7-Eleven, LinkedIn, PetSmart, Toyota, and YouTube. Together with platform partners like Sprinklr, the Social Factor team helps clients optimize and achieve better business results.