Jocelyn Polanco

Jocelyn Polanco is a seasoned professional with extensive experience in customer service and administrative roles. Currently serving as a Senior Case Technician at the Social Security Administration since May 2015, Jocelyn has previously held positions including Customer Service Representative and Administrative Assistant at Gateway Group One, where responsibilities included handling communication with internal and external customers. Earlier career highlights include roles as a Data Entry Specialist at Wireless Generation, Executive Sales Assistant at Volume One Cocomo, and Buyer Assistant at Rainbow Apparel. Jocelyn also has experience in the travel industry as a Ticket Agent at Cruise Link and promotional roles for Sony and Canon products. Educational qualifications include a Bachelor's degree in Business in Applied Management with a Minor in Social Services from Medgar Evers College, CUNY, and an Associate's degree in Fashion Merchandise Marketing and Management from The Wood Tobe Coburn School.