Umair Khan

Umair Khan has three years of work experience in customer service. From 2017 to 2019, they worked at Concentrix as an Inbound Customer Service Representative, where they handled escalated complex or high-level issues demanding authoritative decisions or resolution, kept the team updated on relevant offerings and policy changes affecting customers or support processes, and submitted customer service team tracking orders to distribution team, tracking progress and keeping customers informed of delivery delays. From 2019 to 2022, they worked at iEnergizer as a Team Lead Manager, where they provided assistance/support to other areas of the business, managed call and email escalations, provided accurate customer feedback regarding products and services, approved, managed, and lead training for team members, prepared and presented performance appraisals for Customer Service Representatives, managed backorder maintenance, managed department expenditures (office supplies and equipment), monitored team work, identified safety concerns, and removed hazards, managed team recordkeeping and tracked daily production and inventory use for senior management, and contributed to successful quality control initiatives and implemented new strategies to improve employee work. Currently, they are working at Social27 Inc. as a Customer Service Specialist.

Umair Khan has a diverse educational background. Umair received their Master of Business Administration - MBA from the Faculty of Management Studies and Research, Aligarh Muslim University in 2012, with a focus in Marketing/Marketing Management, General. Umair also obtained an MBA from u.p.t.u in 2011, with a focus in Finance & Marketing. Umair'sundergraduate education was completed at Aligarh Muslim University, where they obtained a B.A in Geography in 2009. Umair also attended Govt Inter College, where they obtained a 12 in 2006, with a focus in Biology. Finally, they attended Khair Inter College in 2004, where they obtained an XTH.