Susan Metz

Susan Metz has a diverse work experience spanning various roles and industries. Susan is currently the Director of Sales Operations at Socotra since November 2021. Prior to this, they worked as a Salesforce Administrator and Information Technology Consultant for their own company, Susan B. Metz, starting in May 2005.

From January 2017 to November 2021, they served as the Senior Manager Sales Operations at Turnitin, where they were responsible for improving and refining all aspects of global sales operations for a 300+ member sales team.

In September 2016, Susan worked as a CRM and Marketing Automation Consultant at Idealist Consulting until 2018.

Susan was the Director of Sales and Marketing at Computer Courage from March 2014 to January 2017, where they provided strategic leadership in portfolio management, business development, and brand management. Susan also played a key role in implementing the company's first CRM solution.

At LTech, Susan held two positions. From February 2013 to March 2014, they were the Director of Marketing, Salesforce Administrator, and Pardot Administrator. Susan was responsible for branding, integrated marketing, communications, and Salesforce administration strategies. Prior to this, they served as the Director of Training and Change Management from October 2009 to March 2013, designing and implementing programs for customer professional development and continuous learning.

Susan worked as an Author at lynda.com from April 2009 to May 2013, where they authored several Google Apps courses.

Susan also served as a Lecturer at San Francisco State University from January 2011 to December 2011 and as the Director of Adoption Strategy at Dito from October 2009 to November 2010.

Additionally, Susan worked as an Instructional Designer on a contract basis for Google from February 2008 to March 2009.

Susan Metz completed their Bachelor of Science (BS) degree in Business Administration with a specialization in Human Resource Management from California Polytechnic State University-San Luis Obispo, where they studied from 1999 to 2003. Susan then pursued a Master of Arts (M.A.) degree in Education with a focus on Instructional Technology at San Francisco State University from 2005 to 2007.

In addition to their formal education, Susan Metz has obtained several certifications. These include the Bronze Level Certification of Sales Professional from Sandler (obtained in February 2023), the edX Verified Certificate for Computing in Python I: Fundamentals and Procedural Programming from edX (obtained in November 2022), the Inbound Certified qualification from HubSpot Academy (obtained in August 2022), the Salesforce Certified Pardot Consultant certification from Salesforce (obtained in December 2016), the Salesforce Certified Pardot Specialist certification from Salesforce (obtained in October 2016), and the Salesforce Certified Administrator - Summer 2020 Release certification from Salesforce (obtained in June 2016). Susan also holds a Bookkeeper Certification from the National Association of Certified Public Bookkeepers (obtained in February 2015) and is a QuickBooks Online Certified Pro Advisor from Intuit (obtained in December 2013).

Furthermore, Susan Metz has obtained the Program Manager Launch Certification from Gong (obtained in February 2023) and the Google Apps Certified Administrator certification from Google (obtained in February 2014). Susan also possesses the Google Analytics Individual Qualification and the Google Apps for Edu Certified Trainer certifications, although the specific months and years of obtaining these certifications are not provided.