Jen Wood

Jen Wood serves as the Director of Cloud Solutions at Softchoice, a position held since August 2011. In this role, Jen shapes the cloud services strategy and leads product managers to develop customer-centric solutions. Previous roles at Softchoice include Senior Manager positions in Customer Success and Customer Experience, where Jen optimized support models, executed strategies, and drove accountability across customer touchpoints. With a background in business transformation and Six Sigma methodologies, Jen has led cross-functional projects that enhance organizational efficiency. An academic foundation in Industrial Relations and Human Resources from the University of Toronto complements Jen's extensive professional experience.