Katie Duvnjak is a seasoned professional in customer experience and business transformation at Softchoice, with a career spanning over 18 years. Currently serving as Director of Customer Experience since February 2019, Katie has previously held roles such as Senior Manager and Senior Program Lead within the Customer Experience Office, where responsibilities included executing the CX strategy and managing programs to enhance customer understanding. Prior experience includes leading large-scale business transformations and cross-functional projects as Manager, Business Transformation, and as a Lean Six Sigma Black Belt. Katie began their career in procurement and software licensing, showcasing a strong foundation in negotiation and vendor management. Educational credentials include an Honours BA in Political Science from McMaster University.
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