Michelle Okun currently serves as the Senior Program Manager for Customer Insights at Softchoice, where Michelle leads the Voice of Customer (VoC) program and utilizes technologies such as Qualtrics XM, Salesforce CRM, and Power BI. Prior to this role, Michelle was a Manager of Customer Experience Strategy at Rogers Communications, focusing on the Connected Home division, and held various positions in customer experience strategy and process performance at Scotiabank. With specialized skills in customer journey design, operational process improvement, and cost optimization, Michelle holds a Bachelor of Business Administration in Operations and Strategy from the Schulich School of Business at York University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices