Stephen Itopa

Stephen Itopa has worked in the IT industry since 2012. In 2012, they began working as a Customer Service Representative at Union Bank of Nigeria, where they addressed customer service enquiries in a timely and accurate fashion, delivered high levels of customer service, escalated complaints to the appropriate team/unit for complete resolution, and gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints. In 2018, Stephen began working at Tek Experts as an Exchange online Technical Support, where they responded to customer tickets/e-mails via RAVE and assisted in resolving Office 365 related issues/concerns. Stephen also guided customers in onboarding their organizations to Office 365 services such as Azure, Exchange Online, Security and Compliance, hybrid environment, Mailbox migration, Azure AD connect, Identity and provided technical support for Small Business customers from various Office 365 products and services. In 2020, Stephen began working at SOFTECH as a System Admin/Messaging Administrator Lead, where they were responsible for providing Technical support for MS Office 365, ADFS, DNS, Identity Synchronization, Exchange online, SharePoint, OneDrive, Teams, Office Pro. Stephen also provided excellent customer support experience, delivered advanced technical troubleshooting and problem-solving solutions for corporate customers, provided operational support for Windows Server 2016/2019, Exchange online, Active Directory, SharePoint and Teams as well as 3rd party applications within the Hosted Exchange offering, and scoped customer's issues and support boundaries by collecting the relevant facts.

Stephen Itopa attended the University of Jos from 2008 to 2012, where they obtained a Bachelor's degree in Accounting (Bsc in Accounting).