Serhii Kushnir

Serhii Kushnir has extensive work experience in the field of software engineering and technical support. Serhii started their career as a Technical Support Engineer at Miratech in October 2013, where they were responsible for diagnosing and troubleshooting computer and peripheral faults, installing and maintaining software, and managing user requests and support. Serhii also worked as a Coordinator for the British American Tobacco (BAT) project, handling tasks such as registering user requests, checking requests according to Service Level Agreements (SLA), and working with suppliers and engineers.

After their tenure at Miratech, Serhii joined British American Tobacco in January 2014 as a Team Lead in their Help Desk department. In this role, they provided technical support services for the company's software applications, communicated with internal customers, and delivered telephone support to users. Serhii was also responsible for training end users through verbal instruction and developing documentation for a Knowledge Base.

In 2017, Serhii transitioned to Softengi - Inspired Software Engineering, where they held the position of Software QA Automation. Further details about their responsibilities in this role are not provided in the structured information.

Serhii's work experience showcases their expertise in software engineering, technical support, and leadership roles.

Serhii Kushnir attended Poltava State 'V.G. Korolenko' Pedagogical Institute from 2006 to 2012. Serhii earned a degree as a Specialist of physics, informatics, and astronomy teacher. During their studies, they focused on fields such as semiconductors, jet engines, kinetic and potential energy.