Josh Feliciano

Josh Feliciano is an experienced professional in customer support and technical solutions, currently serving as Director of Customer Support at Softeon since May 2023. Previously, Josh held the position of Upgrade Compliance Manager at E2open, where responsibilities included managing platinum flagship support customers and ensuring compliance with software upgrades and carrier service changes. From 2018 to May 2022, Josh worked as a Solutions Analyst at BluJay Solutions and spent over a decade at Kewill as a Technical Solutions Analyst, supporting various parcel shipping products. Josh holds a degree in Business Management with a focus on Human Resources from Bridgewater State University, obtained in 2007.