Carla Sucena Vieira

Carla Sucena Vieira possesses extensive experience in the field of administrative support and customer service, currently serving as Coordenadora de suporte de TI at SoftINSA since February 2015, where responsibilities include coordinating the support team and managing service requests and incidents. Previously, Carla held various roles at Galp Energia from 2002 to 2014, progressing from Assistente de Apoio Administrativo to Técnico de Operações Distribuição, focusing on customer satisfaction, compliance with service metrics, and handling customer inquiries and complaints. Additional experience includes assisting in administrative tasks at Shinegás and CME, and serving as Gerente Adjunta at Pingo Doce, managing human resources, administrative functions, and logistics.