Rafaela Silveira Duarte

Customer Success Manager at Softplan

Rafaela Silveira Duarte is a dedicated professional with a diverse background in customer success, sales development, and marketing. With experience in implementing strategic actions to prevent churn and analyzing market trends, Rafaela excels in understanding and addressing the needs of potential clients. Adept at managing pre-sales, lead qualification, and market analysis, Rafaela strives to deliver the best experience to customers. Currently pursuing a degree in Marketing, Rafaela continues to enhance their skills and knowledge in the field.

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Timeline

  • Customer Success Manager

    May, 2022 - present

  • Sales Development Representative

    November, 2020

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