Lorena Portillo España

Lorena Portillo España has a diverse work experience in the hospitality industry. Lorena currently works at Soho Boutique Hotels, where they started as a Front Desk Receptionist in April 2021. Lorena then became the Jefa de recepción in September 2021 and was promoted to Subdirectora in August 2022. Prior to this, Lorena worked at Soho Boutique Hotels as a Front Desk Receptionist from January 2020 to December 2020. Before that, they joined The Kingsley in March 2018 as a Guest Service Agent and later took on the role of F&B Supervisor. Lorena also participated in the Hospitality Supervision and Leadership Development Program at The Kingsley from February 2019 to November 2019. Lorena'searliest experience in the industry was at ILUNION Hotels, where they held various roles including Receptionist/ Night auditor and Assistant Front Office Manager.

Lorena Portillo España has a diverse education history. Lorena completed a Higher Diploma in Advanced Languages and Global Communication at University College Cork from 2018 to 2019, with a focus on languages. Prior to that, they obtained a Master of Business Administration (MBA) from EUDE Business School from 2016 to 2018, specializing in general business administration and management. In 2009, they earned a degree in Tourism from Universidad de Málaga, where they studied tourism from 2009 to 2013. As part of their tourism studies, they also attended Hochschule München University of Applied Sciences in 2011 and 2012, focusing on tourism management. Furthermore, they hold a B2 certification in English from Lynne's Academy, which they obtained between 1998 and 2007.

Additionally, Lorena Portillo España has achieved several certifications to enhance their skills and knowledge. Lorena obtained a certificate in Revenue Management from Beonprice in July 2020, and a Community Manager certification from Junta de Andalucía in June 2020. Lorena also completed a Marketing Digital course from Junta de Andalucía in June 2020 and a Big Data course from Conecta Empleo. Programa de Formación Digital de Fundación Telefónica in May 2020. In July 2019, they acquired a Barista Training Certificate from Findlater & Co Training Centre and completed a Train the Trainer course offered by Choose Leadership. Moreover, they hold a Level 1 PHECC CFR First Aid certification from the Irish Heart Foundation, obtained in May 2019. In September 2016, they achieved an Advanced English level B2 certification from Escuela Oficial de Idiomas. Lastly, they received a Customer Service Excellence certification from Fáilte Ireland in May 2018.