Jihan Fahmy

Customer Success Manager at SOKNA

Jihan Fahmy has a diverse work experience in various roles and industries. Jihan currently works at SOKNA as an Account Executive Manager, leading a team of account executives. Prior to this, they served as an Account Executive Team Lead and Sales Account Executive at the same company. Their responsibilities in these roles included managing client accounts and driving sales. Before joining SOKNA, Jihan worked at Kemit as an HR Generalist, where they handled various HR functions such as recruitment, training, and payroll. Jihan also gained experience as an HR Trainee at Misr Diesel, LEONI, and EGYPTAIR. Additionally, Jihan worked as a Telemarketer at OneLink Contact Center, where they focused on generating customer interest in products and services. Jihan also gained exposure to business fundamentals as a trainee at Procter & Gamble and interned as an Assessment Intern at WUZZUF.

Jihan Fahmy completed their Bachelor of Arts (BA) in English Language and Literature, General from Cairo University from 2013 to 2017. In addition to their degree, they obtained various certifications such as "KPI's - Key Performance Indicators" from AmCham Egypt in March 2019, "Standard First Aid, CPR and AED" from the Egyptian Red Cresent in March 2018, and "Human Resources Management (HRM) Essentials" from the U.S. Embassy in Cairo in July 2016. Jihan also obtained certifications related to ISO standards from Quality Target, including "ISO 9001, ISO 22000, and OHSAS 18001 Lead Auditor" and "ISO 9001-ISO 22000-OHSAS 18001-ISO 17025 Foundation's Certifications." The specific details of the obtained month and year for the ISO certifications are not provided.

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Previous companies

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LEONI logo

Org chart

Timeline

  • Customer Success Manager

    January 1, 2024 - present

  • Account Executive Manager

    January 1, 2023

  • Account Executive Team Lead

    December, 2021

  • Sales Account Executive

    December, 2020

  • Service Lead

    January, 2020