Solution Support Engineer

Harnessing the Power of Data, together.

Solace stands at the forefront of technology and innovation, empowering the world's largest enterprises in their journey towards becoming real-time, data-driven organizations. Our cutting-edge technology intelligently, securely, and reliably helps our customers by solving use cases like hybrid cloud integration, IoT connectivity, microservices, and big data distribution.

The next time you drive a luxury vehicle, order new furniture online, fly in a plane, or do some online banking, your positive experience could be a direct result of our technology, and your hard work! 

Help Us, Help Them, Help You.
By joining our first-class team, you will be helping leading enterprises, including common household brands we all know and love, reach their full potential in this real-time, digital world.

The next time you drive a luxury vehicle, do some online banking, fly in a plane, or order some furniture online, you could be getting a better experience as a direct result of our technology, and your hard work. Wouldn’t that be great!?

Job Description:

We are seeking a highly skilled and motivated Solution Support Engineer to join our dynamic team. This is a highly technical position.  This role requires a deep passion for technology and a commitment to staying abreast of the latest advancements in the field. The successful candidate will demonstrate exceptional customer service skills and a keen ability to address complex technical challenges.

Join our team and be part of a company that values innovation, excellence, and customer satisfaction. If you are passionate about technology and thrive in a dynamic environment, we want to hear from you! Apply now to take your career to the next level as a Senior Solution Engineer.

Responsibilities:

• Provide expert technical support to customers, resolving issues promptly and effectively.

• Stay updated on emerging technologies and industry trends, continuously enhancing knowledge and skills.

• Take ownership of solution features and new technologies, leading efforts to integrate them into our offerings.

• Coordinate with internal teams to ensure seamless implementation of solutions and resolution of technical issues.

Qualifications:

• 10+ years’ experience in a technical role (software development, technical support, QA etc)
• Programming experience in at least one of: Java, C, or .NET
• Bachelor’s degree in computer science, Engineering, or related field.
• Proven experience in a technical role, preferably in solution engineering or a related field.
• Strong understanding of various technologies and their applications in solving business challenges.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to diverse audiences.
• Demonstrated ability to work independently and collaboratively in a fast-paced environment.
• Highly motivated with a proactive approach to learning and problem-solving.
• Ability to prioritize and manage multiple tasks effectively, delivering results within deadlines.
• Willing to provide support to the team outside of core business hours.
• Legally able to work in India.

Desired Skills:

• Proficiency in various messaging protocols/products including JMS, MQTT, REST, AMQP, Kafka, MQ, EMS.

• Familiarity with cloud computing environments such as AWS, GCP, Azure, OpenStack, Cloud Foundry, etc. would be advantageous.

• Strong expertise in TCP networking, encompassing concepts and troubleshooting, is indispensable for this role.

• Sound proficiency in Unix/Linux System Administration.

Why You’ll Want to Join Us at Solace

• We have an awesome team! You’ll get to work with some of the smartest individuals in the business.

• We believe in work-life balance and believe it’s important to love what you do.

• We have adopted a hybrid work model to create an inclusive working environment for everyone.

• We live by our values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience. Every. Single. Day.

• Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)

• We like to brag about our stellar customer lineup!

• We are social – we like to keep things simple and fun!

• We are one of the top-ranked employers on Glassdoor.

• We have a sense of humour and make cool videos on cool topics like MITT and this!

We understand that experience takes on various shapes and sizes. Not sure you meet all the requirements? We still want to hear from you! Your unique experience could be exactly what we are looking for.

At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us!

Accommodations are available upon request for anyone taking part in the hiring process. Let us know how we can help! We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.